Privacy Policy

Effective date: 25 August 2025

Welcome to Battery Man UAE (“Battery Man”, “we”, “us”, “our”). This Privacy Policy explains how we collect, use, protect, and share information when you visit https://batteryman.ae/ or interact with our mobile car battery replacement, jumpstart, and towing services in Dubai (the “Service”). By using the Service, you agree to this Policy and to our Terms & Conditions.

1) Who We Are

Battery Man UAE provides on-site car battery services across the United Arab Emirates. For the purposes of this Privacy Policy, Battery Man acts as the data controller for personal data we collect via our website, phone, WhatsApp, and service bookings.

2) Key Definitions

• Personal Data: Information that identifies, relates to, or can reasonably be linked to an individual (e.g., name, phone number).
• Usage Data: Technical data generated when you use the site (e.g., IP address, pages viewed, device/browser info).
• Cookies: Small files placed on your device to help the site function, remember preferences, and analyze traffic.
• Data Processor/Service Provider: A third party that processes data on our behalf (e.g., analytics, hosting, payment processors).

3) What We Collect

Information you provide:

• Contact details (name, email, phone).
• Location and address details for on-site service.
• Vehicle information (make/model, battery specs, plate or VIN if provided).
• Messages and support inquiries (including WhatsApp or web forms).

Information we collect automatically:

• Usage Data (IP address, device/browser type, pages visited, timestamps, referral URLs).
• Approximate location if you grant permission (for nearest-technician dispatch & ETA).
• Cookies and similar technologies (see “Cookies” below).

4) How We Use Personal Data

• Provide, schedule, and deliver on-site services (battery replacement, jumpstart, towing).
• Respond to requests, quotes, and support inquiries.
• Improve site performance, safety, and user experience.
• Send service notifications and transactional messages.
• Send marketing updates and offers (you can opt out anytime).
• Detect, prevent, and address fraud, abuse, or technical issues.
• Comply with legal obligations and enforce our Terms.

5) Legal Bases (where applicable)

We process data on one or more of the following bases: performance of a contract (providing booked services), legitimate interests (site security, service improvement), consent (marketing, location sharing), and legal obligations.

6) Cookies & Tracking

We use cookies and similar technologies to keep the site secure, remember your preferences, and measure performance.

• Essential cookies: Site security and core functionality.
• Preference cookies: Save settings such as language or region.
• Analytics cookies: Understand how visitors use the site to improve it.
• Advertising cookies: Show relevant ads and measure campaign performance.

You can control cookies via your browser settings. Blocking some cookies may impact site functionality.

7) Retention

We keep Personal Data only as long as needed for the purposes described here, to comply with law, resolve disputes, and enforce agreements. Usage Data may be kept for a shorter period unless required for security or improvement.

8) Sharing & Disclosure

We may share data with:

• Service providers (hosting, analytics, communications, payments, customer support) under contract and confidentiality.
• Business transferees in the event of a merger, acquisition, or asset sale.
• Authorities where required by law or to protect rights, safety, and security.
• With your consent or as otherwise disclosed at the time of collection.

9) International Transfers

Your information may be processed in the United Arab Emirates and other countries whose data protection laws may differ from yours. We take reasonable steps to protect your data in line with this Policy.

10) Security

We implement administrative, technical, and physical safeguards to protect Personal Data. However, no method of transmission or storage is 100% secure.

11) Your Choices & Rights

• Access/Update: Request access to or correction of your data.
• Delete: Request deletion where applicable and not legally required to retain.
• Marketing opt-out: Use the unsubscribe link or contact us.
• Location: Enable/disable location services in your device settings.

To exercise rights, contact [email protected]. We may verify your identity before processing your request.

12) Third-Party Services

We may use third parties for analytics, communications, payments, and customer support. These providers process data on our behalf under appropriate safeguards and may have their own privacy policies.

13) Payments

If you make a payment, card details are processed by compliant payment processors. We do not store full card numbers on our servers. Payment processing is governed by the processor’s privacy policy and PCI-DSS standards.

14) Children’s Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect Personal Data from children. If you believe a child has provided data, contact us and we will take appropriate steps.

15) Changes to This Policy

We may update this Privacy Policy periodically. We will post the updated version here with a new effective date. Continued use of the Service means you accept the updated Policy.

16) Contact

Questions or requests? Email [email protected].

Note: This Policy provides general information about our practices and does not create contractual or legal rights beyond those required by applicable law.